the Westin Qingdao

Love Westin Qingdao! Will definitely stay here when we return. Everything was perfect. Breakfast was great with decent spread. Club access with happy hour in the evening. Afternoon hour could improve wuth better spread but good noentheless. Next to May 4th Square and nice big shopping mall

Subject: Request for Room Change Delay – Service Improvement and Compensation Request Dear Westin Qingdao Team, I am writing to express my dissatisfaction with the room change request process I experienced today. I initially requested a room change for a better view, and despite waiting for over an hour, I did not receive any proper response or resolution. When I first arrived at my room, I found that one side of the view was almost entirely blocked by the neighboring building, which was not what I expected. I called the front desk to request a room change, but after 20 minutes with no response, I called again. I was told the team was checking on it. After waiting another 10 minutes without any follow-up, I called once more. The staff seemed to have difficulty communicating in English and repeated that they were still checking. Eventually, I was told that a room on the 16th floor might be available, and someone would come to show it to me. However, no one came. I waited again, then called once more about 10 minutes later, only to be told that the front desk was still confirming and that the new room would not be ready for another 30 minutes. At this point, I had already wasted nearly an hour of my time in Qingdao without any clarity on whether I could even change rooms. As a guest who chose your esteemed hotel for its reputation for excellent service, this experience has been highly disappointing. The lack of communication and inefficient handling of a simple request does not meet the standard expected from the Westin brand. I kindly request a formal explanation of this situation and an appropriate form of compensation for the inconvenience I experienced. I hope this matter will be addressed seriously to ensure a better guest experience going forward. Thank you for your attention, and I look forward to your prompt response. Best regards, Youngho Yoon Room 1109

Great experience with Westin, location is highly convenient with the train station right in front of the hotel.

I recently stayed at this hotel and would like to extend my sincere gratitude to two exceptional staff members, Alex Wang and Alice Yin. Throughout my stay, they consistently went above and beyond to assist with every request I had, always responding with patience, professionalism, and genuine warmth. As a foreign guest, it can sometimes be challenging to navigate certain details, but they made everything effortless and comfortable for me. Their attentive service and thoughtful support truly elevated my overall experience. Thanks to them, I felt welcomed, valued, and well taken care of. I would be delighted to return in the future and highly recommend this hotel to others.

Everytime will reserve Westin Hotel for my business trip and will come again.

Near mrt so very convenient for travelling!! Room is nice and comfortable, staff are very friendly.